Shipping
Shipping & Delivery
Free standard shipping on every order, worldwide. No minimum, no handling fee, no surcharge for PayPal or bank transfer.
Processing
Orders are picked and packed within 1–2 business days. Orders placed after 14:00 CET on Friday are processed on the following Monday. You receive a confirmation email immediately and a tracking number when the parcel is scanned by the carrier.
Delivery times
| Destination | Service | Transit | Cost |
|---|---|---|---|
| European Union | Tracked standard | 6–10 business days | Free |
| United Kingdom, Switzerland, Norway | Tracked standard | 7–12 business days | Free |
| United States, Canada | Tracked standard | 8–14 business days | Free |
| Australia, New Zealand, Japan, Singapore | Tracked standard | 9–16 business days | Free |
| Rest of world | Tracked standard | 10–20 business days | Free |
Transit times are carrier estimates, not guarantees. Customs inspections and severe weather can add a few days.
Tracking
Tracking is included on every order. If the tracking page has not updated for more than seven days, email Sales@gofutura.net with your order reference and we will open a trace with the carrier.
Customs, duties and import VAT
Orders ship from our warehouse in China. Prices on this site exclude import duties, sales tax and VAT charged by your own country. Where these apply, the carrier collects them before delivery. We cannot mark a parcel as a gift or under-declare its value — that is customs fraud and it would put your parcel at risk of seizure.
If you refuse a parcel because of duties, it is returned to us and refunded minus the outbound shipping cost actually incurred.
Wrong or incomplete address
Check the address at checkout — it is printed exactly as entered. If you spot a mistake, email us within two hours. Once a parcel is dispatched we can sometimes redirect it, but not always, and the carrier may charge for it.
Lost or damaged parcels
If a parcel arrives damaged, photograph the box and the item before opening it fully and email us within 48 hours. If tracking shows delivery but nothing arrived, contact us and we will investigate with the carrier; replacements or refunds are issued once the carrier confirms the outcome.